Return & Refund Policy — Moonlight Accessories

In short: you have 7 days from the day your parcel arrives to request a return — whether the product is damaged, the wrong item was sent, or you simply don't like it. Items must be unused and in their original packaging.

What you can return

Within 7 days of delivery we accept returns in all of these cases:

You don't like it — the shade, texture or length isn't what you hoped for.
The product is damaged — it arrived torn, shedding, tangled or otherwise faulty.
The wrong item was sent — a different product or a different shade than you ordered.
The parcel arrived incomplete — a piece of your set is missing.

Condition of the item

Because hair extensions are a personal-care product, returned items must be:

Unused and unwashed, with no styling products, heat damage, cutting or colouring;
In their original packaging with any clips, tags and inserts included.

You are welcome to hold an extension against your hair to check the shade. An item that has been worn, washed, cut or heat-styled cannot be returned for hygiene reasons, unless it was faulty when it arrived.

Who pays the return delivery

Reason for return	Return delivery cost
Damaged, faulty or wrong item sent	We pay. We arrange the pickup or reimburse your courier receipt.
You changed your mind / don't like it	You pay the cost of sending the item back to us.

The original Rs. 200 delivery charge is refunded only when the return is our fault (damaged, faulty, or the wrong item).

How refunds are paid

All our orders are Cash on Delivery, so there is no card to refund. Once we receive your return and check it, we refund you by bank transfer, Easypaisa or JazzCash — whichever you prefer. Just send us your account title and number when you request the return.

We inspect returned items within 2 working days of receiving them.
Approved refunds are sent within 5–7 working days of that inspection.
You may choose an exchange for another shade instead of a refund, subject to stock.

How to start a return

Contact us within 7 days of delivery on WhatsApp or Instagram.
Send us your order number (it looks like ML-20260812-0001), plus photos of the item and its packaging.
We'll confirm your return and give you the address to send it to.
Once it reaches us and passes inspection, we process your refund or exchange.

Please don't send anything back before contacting us — unannounced parcels can't be traced to an order and we may not be able to process them.

Shipping & Delivery

Delivery charge	Rs. 200 flat, anywhere in Pakistan
Free delivery	On all orders of Rs. 5,000 and above
Delivery time	2–4 working days for most cities
Payment	Cash on Delivery only — you pay the rider when the parcel arrives

We confirm every order by phone before dispatch, so please make sure the mobile number you enter at checkout is correct and reachable. Orders we cannot confirm after repeated attempts may be cancelled.

Refusing delivery

If you refuse a parcel at the door without contacting us first, we may ask you to cover the courier's charges before accepting future orders.

Cancelling an order

You can cancel free of charge any time before your parcel is handed to the courier — just message us with your order number. Once it has been dispatched, please use the return process above.

Contact us

Questions about a return? We're happy to help.

Last updated: 12 August 2026